{"id":330,"date":"2025-10-22T03:22:59","date_gmt":"2025-10-22T03:22:59","guid":{"rendered":"https:\/\/romolcapital.com\/?page_id=330"},"modified":"2025-11-21T21:39:59","modified_gmt":"2025-11-21T21:39:59","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/romolcapital.com\/?page_id=330","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"330\" class=\"elementor elementor-330\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abb458a e-flex e-con-boxed e-con e-parent\" data-id=\"abb458a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8481adf elementor-widget elementor-widget-jet-form-builder-form\" data-id=\"8481adf\" data-element_type=\"widget\" data-widget_type=\"jet-form-builder-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel='stylesheet' id='wp-block-library-css' href='https:\/\/romolcapital.com\/wp-includes\/css\/dist\/block-library\/common.min.css?ver=7.0.4' media='all' \/>\n<style id=\"jet-form-builder-327-inline-css\"><\/style><form  class=\"jet-form-builder layout-column submit-type-ajax\" action=\"https:\/\/romolcapital.com\/?Uw4T42=8S35qp756EdX&amp;method=reload\" method=\"POST\" data-form-id=\"327\" data-layout=\"column\" enctype=\"multipart\/form-data\" data-clear=\"1\" novalidate=\"null\" ssr_validation_method=\"rest\">\r\n<input type=\"hidden\" name=\"_jfb_current_render_states[]\" value=\"DEFAULT.STATE\" data-jfb-sync \/><input type=\"hidden\" class=\"jet-form-builder__field hidden-field\" name=\"_jet_engine_booking_form_id\" data-field-name=\"_jet_engine_booking_form_id\" value=\"327\">\n<input type=\"hidden\" class=\"jet-form-builder__field hidden-field\" name=\"_jet_engine_refer\" data-field-name=\"_jet_engine_refer\" value=\"https:\/\/romolcapital.com\/?rest_route=%2Fwp%2Fv2%2Fpages%2F330\">\n<input type=\"hidden\" class=\"jet-form-builder__field hidden-field\" name=\"__queried_post_id\" data-field-name=\"__queried_post_id\" value=\"330\">\n<div  class=\"jet-form-builder-row field-type-heading-field\" >\n<div class=\"jet-form-builder__heading\">\r\n<div class=\"jet-form-builder__label-text\">Identificaci\u00f3n del consumidor reclamante<\/div><\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-fcc5c737 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Nombres: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"nombres\" id=\"nombres\" type=\"text\" data-field-name=\"nombres\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_jsG2LEcl\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Primer apellido: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"primer-apellido\" id=\"primer-apellido\" type=\"text\" data-field-name=\"primer-apellido\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_SIqwHn2p\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Segundo apellido: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"segundo-apellido\" id=\"segundo-apellido\" type=\"text\" data-field-name=\"segundo-apellido\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_elwkzBnb\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-select-field wp-block-jet-forms-select-field\">\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Tipo de documentaci\u00f3n:<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t<select class=\"jet-form-builder__field select-field\" name=\"tipo-documento\" data-field-name=\"tipo-documento\" id=\"tipo-documento\" data-jfb-sync=\"null\">\n\t\t<option value=\"\" disabled selected>Tipo de documentaci\u00f3n<\/option><option value=\"DNI\" >DNI<\/option><option value=\"RUC\" >RUC<\/option><option value=\"Carnet de extranjer\u00eda\" >Carnet de extranjer\u00eda<\/option>\t<\/select>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">N\u00famero de documentaci\u00f3n: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"numero-documento\" id=\"numero-documento\" type=\"text\" data-field-name=\"numero-documento\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_KZcAl6CB\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Celular: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"numero-contacto\" id=\"numero-contacto\" type=\"tel\" data-field-name=\"numero-contacto\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_cHbJF7zg\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-ba701341 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Direcci\u00f3n:<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input name=\"direccion\" id=\"direccion\" type=\"text\" data-field-name=\"direccion\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_Mm04x83q\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Referencia:<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input name=\"referencia\" id=\"referencia\" type=\"text\" data-field-name=\"referencia\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_iIUXHeks\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Correo electr\u00f3nico: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input required=\"required\" name=\"correo\" id=\"correo\" type=\"email\" data-field-name=\"correo\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_x1Q0jFfd\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div>\n\n\n<div  class=\"jet-form-builder-row field-type-radio-field wp-block-jet-forms-radio-field\">\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">\u00bfEs usted menor de edad? <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__fields-group checkradio-wrap\" data-jfb-sync><div class=\"jet-form-builder__field-wrap radio-wrap checkradio-wrap\"><label class=\"jet-form-builder__field-label for-radio\">\n<input type=\"radio\" name=\"menor-edad\" value=\"S\u00ed\" data-field-name=\"menor-edad\"  class=\"jet-form-builder__field radio-field checkradio-field\" required=\"required\"><span>S\u00ed<\/span><\/label><\/div><div class=\"jet-form-builder__field-wrap radio-wrap checkradio-wrap\"><label class=\"jet-form-builder__field-label for-radio\">\n<input type=\"radio\" name=\"menor-edad\" value=\"No\" data-field-name=\"menor-edad\"  class=\"jet-form-builder__field radio-field checkradio-field\" required=\"required\"><span>No<\/span><\/label><\/div><\/div>\n<\/div>\n\n<div  class=\"jet-form-builder-row field-type-heading-field\" >\n<div class=\"jet-form-builder__heading\">\r\n<div class=\"jet-form-builder__label-text\">Detalle del reclamo y orden del consumidor<\/div><\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-select-field wp-block-jet-forms-select-field\">\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Tipo de reclamo:<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t<select class=\"jet-form-builder__field select-field\" name=\"tipo-reclamo\" data-field-name=\"tipo-reclamo\" id=\"tipo-reclamo\" data-jfb-sync=\"null\">\n\t\t<option value=\"\" disabled selected>Tipo de reclamo<\/option><option value=\"Reclamo\" >Reclamo<\/option><option value=\"Queja\" >Queja<\/option>\t<\/select>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-select-field wp-block-jet-forms-select-field\">\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Tipo de consumo:<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t<select class=\"jet-form-builder__field select-field\" name=\"tipo-consumo\" data-field-name=\"tipo-consumo\" id=\"tipo-consumo\" data-jfb-sync=\"null\">\n\t\t<option value=\"\"  selected>Tipo de consumo<\/option><option value=\"Tipo 01\" >Tipo 01<\/option><option value=\"Tipo 02\" >Tipo 02<\/option>\t<\/select>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">N\u00b0 de pedido:<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input name=\"numero-pedido\" id=\"numero-pedido\" type=\"text\" data-field-name=\"numero-pedido\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_4ZoMNxmU\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-date-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Fecha de reclamaci\u00f3n \/ queja:<\/div><\/div><input class=\"jet-form-builder__field date-field\" name=\"fecha-reclamacion\" type=\"date\" data-field-name=\"fecha-reclamacion\" id=\"fecha-reclamacion\" data-jfb-sync=\"null\">\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Proveedor:<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input name=\"proveedor\" id=\"proveedor\" type=\"text\" data-field-name=\"proveedor\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_kWRv2NJH\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"jet-form-builder-row field-type-text-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Monto reclamado (S\/.)<\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t\t\t<input name=\"monto_reclamado\" id=\"monto_reclamado\" type=\"text\" data-field-name=\"monto_reclamado\" class=\"jet-form-builder__field text-field\" data-jfb-sync=\"null\" autocomplete=\"off_ryj4Blfw\">\n\t\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div>\n\n\n<div  class=\"jet-form-builder-row field-type-textarea-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Detalle de la Reclamaci\u00f3n \/ Queja, seg\u00fan lo indicado por el cliente: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t<textarea class=\"jet-form-builder__field textarea-field\" placeholder=\"Ingrese los detalles\" required=\"required\" name=\"detalle\" data-field-name=\"detalle\" id=\"detalle\" data-jfb-sync=\"null\"><\/textarea>\n\t<\/div>\n<\/div>\n\n<div  class=\"jet-form-builder-row field-type-textarea-field\" >\n<div class=\"jet-form-builder__label\">\r\n<div class=\"jet-form-builder__label-text\">Pedido del cliente: <span class=\"jet-form-builder__required\">*<\/span><\/div><\/div><div class=\"jet-form-builder__field-wrap\">\n\t\t<textarea class=\"jet-form-builder__field textarea-field\" placeholder=\"Ingrese su pedido realizado\" required=\"required\" name=\"pedido\" data-field-name=\"pedido\" id=\"pedido\" data-jfb-sync=\"null\"><\/textarea>\n\t<\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">(1) Reclamaci\u00f3n: Desacuerdo relacionado con productos y\/o servicios.<br>(2) Queja: Desacuerdo no relacionado con productos y\/o servicios; o malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico.<\/p>\n\n\n<div  class=\"jet-form-builder-row field-type-checkbox-field\" >\n<div class=\"jet-form-builder__fields-group checkradio-wrap\" data-jfb-sync><div class=\"jet-form-builder__field-wrap checkboxes-wrap checkradio-wrap\"><label class=\"jet-form-builder__field-label for-checkbox\">\n\t\t\t<input type=\"checkbox\" name=\"declaro-servicio\" value=\"Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la  veracidad de los hechos descritos.\" data-field-name=\"declaro-servicio\"  class=\"jet-form-builder__field checkboxes-field checkradio-field\"><span>Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la  veracidad de los hechos descritos.<\/span><\/label><\/div><\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">* La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi.<br>* El proveedor debe responder a la reclamaci\u00f3n en un plazo no superior a quince (15) d\u00edas naturales, pudiendo ampliar el plazo hasta quince d\u00edas.<br>* Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones.<\/p>\n\n\n<div  class=\"jet-form-builder-row field-type-checkbox-field\" >\n<div class=\"jet-form-builder__fields-group checkradio-wrap\" data-jfb-sync><div class=\"jet-form-builder__field-wrap checkboxes-wrap checkradio-wrap\"><label class=\"jet-form-builder__field-label for-checkbox\">\n\t\t\t<input type=\"checkbox\" name=\"declaro-servicio_copy\" value=\"He le\u00eddo y acepto la Pol\u00edtica de privacidad y seguridad y la Pol\u00edtica de cookies.\" data-field-name=\"declaro-servicio_copy\"  class=\"jet-form-builder__field checkboxes-field checkradio-field\"><span>He le\u00eddo y acepto la Pol\u00edtica de privacidad y seguridad y la Pol\u00edtica de cookies.<\/span><\/label><\/div><\/div>\n<\/div>\n\n<input type=\"hidden\" class=\"captcha-token\" name=\"_captcha_token\" value=\"\"\/><div  class=\"jet-form-builder-row field-type-submit-field\" >\n\t<div data-type=\"submit\" class=\"jet-form-builder__action-button-wrapper jet-form-builder__submit-wrap\">\n\t<button class=\"jet-form-builder__action-button jet-form-builder__submit submit-type-ajax\" type=\"submit\">ENVIAR REGISTRO<\/button>\n\t<\/div>\n\t\n<\/div>\t<div class=\"jet-form-builder-messages-wrap\" data-form-id=\"327\"><\/div>\n<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Identificaci\u00f3n del consumidor reclamante Nombres: * Primer apellido: * Segundo apellido: * Tipo de documentaci\u00f3n: Tipo de documentaci\u00f3nDNIRUCCarnet de extranjer\u00eda N\u00famero de documentaci\u00f3n: * Celular: * Direcci\u00f3n: Referencia: Correo electr\u00f3nico: * \u00bfEs usted menor de edad? * S\u00ed No Detalle del reclamo y orden del consumidor Tipo de reclamo: Tipo de reclamoReclamoQueja Tipo de consumo: [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-330","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/romolcapital.com\/index.php?rest_route=\/wp\/v2\/pages\/330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/romolcapital.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/romolcapital.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/romolcapital.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/romolcapital.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=330"}],"version-history":[{"count":52,"href":"https:\/\/romolcapital.com\/index.php?rest_route=\/wp\/v2\/pages\/330\/revisions"}],"predecessor-version":[{"id":1142,"href":"https:\/\/romolcapital.com\/index.php?rest_route=\/wp\/v2\/pages\/330\/revisions\/1142"}],"wp:attachment":[{"href":"https:\/\/romolcapital.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}